Your use of www.caparal.com signifies your acknowledgment, understanding, and acceptance of these Terms of Use. These terms govern your access and use of the website. By accessing or using this site, you are legally bound by these terms. If you do not agree with these Terms of Use, please refrain from using this website. Caparal.com is designed for retail and personal purchases only; wholesale or bulk transactions are not permitted. All transactions are subject to bank verification and credit checks. While Caparal.com sells products suitable for children, they are intended for individuals aged 18 years and above. If you are under 18, you must use this site with the involvement of a parent or guardian. Prohibited actions include:

  1. Attempting to use any platform, engine, or tool other than those provided by Caparal.com to access the site.
  2. Engaging in any activity that disrupts or interferes with the functionality of the Caparal.com site.
  3. Violating the site's terms by engaging in unlawful transactions.
  4. Falsely representing yourself or promoting banned materials via Caparal.com.
Caparal.com reserves the right to:
  • Restrict site access for any reason.
  • Monitor and manage site activities, content, or materials.
  • Investigate violations and take appropriate action as deemed necessary.


Caparal.com reserves the right to modify these Terms of Use, wholly or partly, without prior notice. Please check regularly for updates. Your continued use of the website after the publication of any changes implies your acceptance of the updated Terms of Use. If these terms are unacceptable to you at any time, cease using this website immediately.


Certain features on Caparal.com require a user account. Creating an account involves providing Personal Data. We reserve the right, at our discretion, to request updates to your Personal Data or invalidate your Username/Password without prior notice. You agree to update your Password periodically.

You are responsible for your password's confidentiality and all activities on your account. Notify Caparal.com immediately if you suspect unauthorized account usage. We reserve the right to restrict or terminate your account at our discretion. Additionally, we may modify, restrict, suspend, or discontinue parts of the site without notice.


Prices on www.caparal.com may change without prior notice due to supplier price adjustments or market changes. While we strive for accuracy, pricing errors may occur, and order prices will be validated during acceptance.

All prices on Caparal.com are subject to taxes unless stated otherwise. We reserve the right to amend prices without prior notice.

Pricing errors on the site may lead to order cancellation, even after order confirmation. We may contact you for instructions or cancel the order at our discretion. Prices may differ between the website and Caparal offline stores.


At Caparal.com, we strive for accuracy in our product descriptions, yet cannot guarantee their absolute accuracy, currency, or freedom from errors.

The website contains diverse material, including product information, descriptions, reviews, comments, and 'In Store Now' details (collectively referred to as 'Materials'). While these Materials are for educational and informational purposes, occasional errors might occur. We encourage you to verify crucial information before making decisions based on content from Caparal.com. Neither Caparal.com nor its information providers warrant the reliability, accuracy, timeliness, usefulness, or completeness of the site's information.

Caparal.com holds no responsibility for the performance of goods and services offered by advertisers or linked sites. Variations in product information may occur due to manufacturer updates. Should you receive a product that does not match its description, your sole recourse is returning it in unused condition (excluding ineligible products).


By using our website, you acknowledge that items displayed on Caparal.com serve as advertisements indicating their availability in Caparal's stores. Clicking 'Buy now' or 'Add to cart' implies your offer to purchase, subject to acceptance or rejection by Caparal.


Caparal.com reserves the right to refuse or cancel an order for any reason, including limitations on available quantities, inaccuracies, or errors in product or pricing information, or issues identified by our credit and fraud avoidance department. If your order is canceled after your credit card (or other payment account) has been charged, we will issue a credit to your credit card (or other applicable payment account) in the amount of the charge.

Caparal.com reserves the right to limit the quantity of items purchased per person, household, or order for any reason. These restrictions may apply to orders placed using the same account, credit card, or billing and/or shipping address. Notification will be provided if such limits are enforced.


Promotional codes are subject to limitations and may expire or discontinue with or without notice. They are void where prohibited by law and cannot be copied, sold, or otherwise offered. They are not redeemable for cash and are subject to cancellation or change at any time for any reason. A replacement may be allowed in the case of system failure or errors in the customer's email and/or provided number.


Caparal.com supports the following payment methods:

  • Credit Card or Debit Card
  • Cash on Delivery (COD)
  • Over the Counter (OTC)

If payment confirmation is not received by Caparal.com within three (3) days, the order will be automatically canceled. Caparal.com takes no responsibility for any loss or damages arising from incorrect shipping or payment information provided by the customer or wrong remittance. We reserve the right to verify the customer's authorization for a certain payment method and may suspend or cancel the relevant transaction if such authorization is not confirmed.


All refunds shall be made via the original payment mechanism and to the person who made the original payment, except for Cash on Delivery, where refunds will be made via bank transfer into the individual’s bank account provided that complete and accurate bank account details are provided to us or check pick-up on the preferred branch of the store. Also, all refunds will be deducted with handling and shipping fees incurred on the transaction.

Caparal.com offers no guarantee on the timeliness of the refunds. The processing of payment may take time depending on the guidelines provided by the respective banks and/or payment provider’s internal processing guidelines. All refunds are conditional upon Caparal.com’s acceptance of a valid return of the item.

Caparal.com reserves the right to modify the mechanism of processing refunds at any time without notice. Caparal.com will not provide you a refund for certain goods which by nature cannot be returned. Such items include items which cannot be resold for health and hygiene reasons once unwrapped (i.e. mattresses, bedding, personal grooming products, and etc.).


Deliveries within the Philippines will be managed by caparal.com or its affiliated parties within their delivery network. The products will be delivered to the specified address in your order. Shipping and packaging charges will be outlined in the order. Typically, orders are dispatched on the third day post-acceptance and have the following estimated delivery lead times:

  • 5 - 10 working days Metro Manila and Mega Manila Area (CALABARZON)

Upon delivery, the cardholder must present:

  • Confirmation letter
  • Valid ID with a photo and signature (Refer to this link for acceptable valid IDs)

In the absence of the cardholder, an authorized representative may receive the product if the following are provided:

  • a) Confirmation letter
  • Signed authorization letter from the cardholder
  • Clear copies of the cardholder’s valid ID with photo and signature
  • Clear copies of the representative’s valid ID with photo and signature

Strictly adhere to the delivery guidelines mentioned above as products will not be released without the confirmation letter, valid ID of the cardholder, signed authorization letter, if applicable, and copies of the representative’s valid ID, if applicable. Caparal will not be liable for non-delivery of products due to circumstances beyond its control, including:

  • Unavailability of the cardholder or authorized representative
  • Incomplete or incorrect address.

Caparal reserves the right to charge additional delivery fees after the initial unsuccessful delivery due to receiver unavailability. Caparal will await advice from the customer/cardholder before proceeding with the delivery. If delivery fails on the third attempt, the transaction will be terminated, and delivery fees and other payments made will be forfeited.

You understand that product delivery is subject to availability and, despite regular updates on stock information, instances of unavailability may occur between updates. Estimated delivery timeframes are just estimates, and delays can happen. In case of a delay, caparal.com will notify you via email and dispatch the product when available. Delivery timeframes are not critical, and caparal.com (or its affiliates) will not be liable for any delivery delays. If you do not receive the product by the projected delivery date and inform caparal.com within 3 days, caparal.com will try to locate and deliver the product. Failure to notify within this period will assume you received the product, subject to your rights under Philippine law.


Caparal.com reserves the right to cancel orders due to the following reasons:

  • Force majeure, including natural disasters, calamities, or adverse weather conditions, and labor strikes.
  • Circumstances beyond the merchant's control, such as out-of-stock items, system errors, disputes in item details, incorrect images, inaccurate promotions, pricing errors, among others.
  • In case of system errors, orders may be automatically canceled, and refunds will be processed within 5-14 working days.
  • Non-compliance with order requirements.

Should your order be canceled for any reason, you will receive notification via email from Caparal.com Shop Online. A Caparal.com Shop Online representative will assist in a full refund for any payments made to Caparal.com. In case of a dispute, the company's decision will be final. All purchases are subject to Caparal's terms and conditions. To cancel an order:

  • Log in to your Caparal.com account.
  • Track your order status. Orders in transit for delivery cannot be canceled.
  • Click 'Cancel Your Order.' A confirmation from your Caparal.com account will indicate a successful cancellation. However, delivery fees incurred during the transaction are non-refundable.

Caparal.com reserves the right to stop products in transit, suspend further deliveries, and terminate customer contracts if the product becomes unavailable for any reason after written notice to the customer.


At the time of delivery, the risk of loss and/or damage to the products is transferred to you. Ownership of the products will only pass to you upon Caparal receiving full payment, including delivery charges.


The trademarks, logos, and service marks showcased on this website belong to Caparal.com or their respective owners. Any use of these properties without prior written consent from Caparal.com or their respective owners is prohibited.


Caparal.com either possesses the intellectual property rights to the content displayed on this website or has obtained permission from the owner for its publication here. The redistribution or reproduction of this website, whether wholly or partly, without written authorization from Caparal.com, is strictly prohibited. Permission is granted to view, download, or print pages from this website under the following conditions:

  • The copyright notice is preserved on all printed copies.
  • The information remains intact without any alterations.
  • The content is used for personal, educational, or non-commercial purposes exclusively.

You may not distribute or replicate this information through any other media. Caparal.com respects the intellectual property rights of others. Should you believe that your work has been copied in a manner constituting copyright infringement, please contact us immediately using the provided contact information. Include:

  • A description of the infringed intellectual property.
  • A description of the material infringing upon the aforementioned intellectual property.
  • Contact information: address, phone number, and email.

Include the statements: "I believe that the use of the copyrighted material described above has not been authorized by the copyright owner, its agent, or the law," and "I swear, under penalty of perjury, that the information provided in the notification is accurate, and I am the copyright owner or authorized to act on behalf of the owner of an exclusive right allegedly infringed." And affix your physical signature.


Caparal.com will not be held accountable for any Losses caused directly or indirectly by system failures, server issues, interruptions, delays, computer viruses, or other malicious code. Additionally, we are not liable for accessing or using any external website or webpage linked to this site, even if such possibilities were anticipated.


Caparal.com welcomes users to contribute comments, feedback, submissions, suggestions, questions, reviews, and other content through its website, caparal.com.

By submitting content, you affirm that (1) you are the rightful author and owner of the content; (2) you are at least 18 years old, or if under 18, your submission is supervised by a parent or legal guardian who agrees to adhere to this Agreement; and (3) the content you provide does not breach this Agreement or cause harm to any individual or entity.

Any submissions made to the Caparal.com site grants Caparal a royalty-free, perpetual, irrevocable, worldwide, unlimited, and nonexclusive license to use, reproduce, modify, publish, distribute, perform, and display the content in any known or future media or format. If you don't wish to license the content to us, refrain from submitting it. Caparal is not obliged to maintain content confidentiality, compensate for submitted content, or respond to user submissions.

By submitting content, you also grant Caparal the right to use the submitted name in connection with the content. While Caparal cannot monitor all content, it reserves the right (but not the obligation) to monitor the site's content for compliance with this Agreement or any operational rules set by the company. Caparal holds the sole discretion to edit, move, delete, or decline to post any submitted content for any reason, including Agreement violations. However, users remain responsible for their submitted content and agree to indemnify Caparal and its affiliates against claims arising from their submissions. At times, Caparal may be compelled by government agencies to disclose certain information for audits or investigations without the obligation to contest such demands."


This website features links to external websites provided for convenience. Caparal.com has not reviewed these linked sites and is not responsible for their content or availability. Inclusion of a link does not constitute endorsement.


Caparal and its employees refrain from accepting or reviewing unsolicited ideas, such as proposals for new advertising campaigns, promotions, products, technologies, processes, materials, marketing plans, or product names. Please refrain from sending original creative artwork, samples, demonstrations, or similar materials. This policy is designed to prevent potential misunderstandings or conflicts that could arise if Caparal's products, services, or marketing strategies appear similar to ideas submitted to the company. We kindly request that unsolicited ideas or materials not be sent to Caparal or its employees. In the event that despite this notice, unsolicited ideas or materials are sent, it's important to note that Caparal cannot guarantee the confidentiality or proprietary treatment of these ideas or materials


By using this website, you agree to abide by all applicable local, national, and international laws and regulations. Any deliberate attempt to cause damage to this website is considered a violation of criminal and civil laws. Caparal.com retains the right to pursue legal action and seek damages to the maximum extent allowed by law against individuals engaged in such activities.

Additionally, you are prohibited from posting or transmitting any content through this website that infringes upon the rights of others, promotes illegal activities, or is unlawful, threatening, abusive, harassing, defamatory, invasive of privacy or publicity rights, vulgar, obscene, discriminatory, hateful, profane, scandalous, pornographic, indecent, or objectionable in any other way. You are also prohibited from engaging in any activity on this website that disrupts other users' experience, including but not limited to hacking, cracking, spoofing, or defacing any part of the site.

Furthermore, you may not use this website for advertising, commercial solicitations, or promoting materials that compete with Caparal.com and/or this website. It is strictly prohibited to upload software or materials that contain harmful components like viruses, worms, time bombs, Trojan horses, or any disruptive elements. Political campaign materials, chain letters, mass mailings, spam, or any automated device or process that interferes with the website's navigation or content presentation are also prohibited. Collecting information about website visitors without their explicit written consent is not allowed.


Caparal.com manages this website from its headquarters in the Philippines. If you access this site from other regions, it is your responsibility to adhere to the relevant local laws. Please note that Caparal does not guarantee the global availability or suitability of the products and services mentioned here. Some products and services may not be accessible worldwide


Caparal.com does not guarantee the accuracy or completeness of information provided on this website. Reliance on material from this site is at your own risk.


This website, along with all its content, materials, information, software, products, and services, is provided 'as is' and 'as available.' Your use of this website is at your own risk. Caparal makes no explicit or implied warranties or representations regarding the functionality or usefulness of this website or any content provided herein. Caparal expressly disclaims all warranties, including but not limited to merchantability and fitness for a particular purpose.

Caparal shall not be held liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or other damages, including lost profits, that may directly or indirectly result from your use of this website or any content within. This includes, without limitation, any damage to computer systems, hardware, or software, loss of data, performance failures, errors, bugs, viruses, or other defects associated with or resulting from the use of this website or its content.

Caparal does not guarantee: (i) uninterrupted, timely, secure, or error-free service; (ii) the accuracy or reliability of results obtained through the service; (iii) that products, services, content, information, or other materials obtained through the website will meet your expectations; (iv) the correction of any software errors; or (v) that this website, its content, and the server hosting the website are free of viruses or other harmful components. Any material, including content, downloaded or obtained through this website, is at your own risk, and you are solely responsible for any damage to your computer system or loss of data resulting from such downloads.

Information created by third parties accessible on this website or through links is not adopted or endorsed by Caparal and remains the responsibility of the respective third party.


Caparal shall not be held liable, to the fullest extent permitted by applicable law, for any direct, indirect, punitive, special, incidental, consequential, or exemplary damages (including, without limitation, loss of business, revenue, profits, goodwill, data, electronically transmitted orders, or other economic advantage) arising out of or related to the use of the website. Even if Caparal had prior knowledge of or could have reasonably foreseen such damages, whether they arise from a breach of contract or in tort (including negligence).

This limitation of liability extends to damages incurred due to: (a) the use or inability to use the website; (b) the cost of obtaining substitute goods or services resulting from purchases or transactions through the website; (c) third-party conduct on the website, such as unauthorized access, data alteration, malicious behavior, or fraudulent transactions; or (d) the use, modification, or distribution of content or information downloaded from the website.

In jurisdictions where the exclusion or limitation of certain damages is not permitted, some portions of the above limitation or exclusion may not apply.


This Agreement is governed by Philippine laws. Any disputes relating to this Agreement or the use of the website shall be subject to the courts of the Philippines.


Notifications from us: Any notices or communications directed to you, if: (a) conveyed through print or electronic media of our choosing, will be considered delivered on the date of publication or broadcast; or (b) sent via post or left at your last known address, will be considered received the day following posting or the day of such delivery.

You may provide notice to us in writing, sent to our designated address or email, which we will consider received upon receipt. Although we strive to respond promptly to your notices, we cannot guarantee consistent speed in our responses.

We reserve the right to specify alternative acceptable methods for giving notices (including, but not limited to, email or other electronic means) and the time or event that constitutes such notice being delivered.


This Agreement remains in effect unless terminated by either you or caparal.com. You have the right to terminate this Agreement at any time by discontinuing your use of the caparal.com site. Caparal.com reserves the right to terminate this Agreement at any time, without notice, and may immediately deny your access to the caparal.com site if, at its sole discretion, you fail to comply with any term or provision of this Agreement.

Upon termination of this Agreement by either party, you must promptly delete or destroy all materials, including copies obtained from the caparal.com site, whether downloaded under this Agreement or otherwise. Certain sections of this Agreement will survive termination, including but not limited to: 'Terms of Use,' 'Content Information,' 'Offer to Buy,' 'Order Procedure,' 'Pricing Policy,' 'Copyrights,' 'Termination,' 'Disclaimer,' 'Jurisdiction,' 'Limitation of Liability,' and 'Privacy Policy.


This Agreement constitutes the entire understanding between the involved parties, superseding all previous agreements and representations. Headings used herein are solely for reference and do not define or limit the scope of any section. In the event that any provision of this Agreement is deemed unenforceable, such provision shall be modified to the extent necessary for enforcement while maintaining the full effect of the other terms in this Agreement.

Caparal.com's failure to take action regarding a breach of this Agreement does not imply waiver of its rights concerning such breach or any subsequent breaches. This Agreement shall be governed by and interpreted in accordance with the laws of the Philippines, disregarding conflicts of law principles. Any legal action or proceeding arising from or related to this Agreement or your use of the caparal.com site must be brought forth in the courts of the Philippines, and by using this site, you consent to the exclusive personal jurisdiction of such courts.