Step 1. Discovery

Talk to us via video call, email, voice call, or in-person to discuss your project

The consultation is when we need your help the most. Being prepared will make all the difference in receiving exactly what you want. Some things we suggest that you share with us include:

  • Budget
  • Pictures of your space
  • Dimensioned floor plan (either professionally drawn up by a designer/architect or hand-drawn)
  • Intended use of furniture (eg. “We host dinner parties with 8–10 people.”)
  • Quantity needed

Design ideas—browse our furniture collection, custom page, materials, and Instagram for ideas and to get a sense of our style.

Inspiration images from Pinterest, Instagram, magazines, or you drawings (don’t worry, even a rough sketch will help get your idea across!)

Caparal Home Pro Tip : We can make your office furniture as functional as possible for your power or data requirements with our selection of electronic accessories.

Step 2: Proposal

You will receive a detailed proposal with pricing and conceptual drawings for discussion. We'll ensure it aligns with your budget and needs.

The pricing will include the price for the construction of your project as discussed and applicable taxes. The delivery and installation costs may either be included or billed afterwards.

This is the time to address if you want to reduce costs to ensure we are within your budget; or assess other fine details such as electrical specifications or dimensions.

Step 3: Final Review & Deposit

After you approve the pricing and furniture design concept, a 50% deposit is required to commence your project.

Payment can be made with credit card, cheque, wire or e-transfer. Details will be included in the invoice.

Upon receipt of payment and confirmation we'll get to work and your project and lead time will begin.

Important Note: Any changes made after approval of the final drawings will affect your project’s lead time and pricing.

Step 4: Crafting Your Vision

Upon approval, your custom order enters our production queue. Our team, including skilled craftspeople and designers, meticulously brings your furniture to life.

We produce furniture on a first-come-first-serve basis only. Our typical lead time is 4-10 weeks but may vary depending on your project scope, size, or other details. We will inform you of the lead times during our consultation.

This is where Caparal has all the fun! During production, our team of skilled craftspeople and designers will build your furniture with great attention to detail and bring it to life.

Step 5: Completion & Delivery

As your custom furniture project nears the finish line we’ll contact you to make the final arrangements.

Upon completion of your order, we require the final payment before we arrange shipping details.

Once we receive the final payment for your custom piece, we’ll arrange a delivery date at your requested destination.

Please be aware that if you’re unable to pay when your order is complete, storage of your item(s) over 14 days will be charged at 5% of the total amount for each day exceeding the 14 days.

Now for a couple of popular questions:

How Long Does Custom Furniture Take?

Similar to home remodeling, custom pieces require planning and time. Our estimated timeframe is 4–10 weeks but may vary depending on complexity and our queue of other projects. We will keep you updated on the progress of your piece and it’s lead time.

How Much Does Custom Furniture Cost?

Costs vary based on design, materials, and craftsmanship. We are always happy to put together a proposal for you and discuss your project details. Our handcrafted pieces have been in the industry for over 30 years.

For more information on our processes and pieces you can check our FREQUENTLY ASKED QUESTIONS.