Warranty, Return, and Exchange Policy

We do not offer replacements for change-of-mind purchases. Only defective goods are eligible for returns or exchanges.

If your item is defective, please contact us at customercare@caparal.com. Our Customer Care Representative will assist you by investigating the issue and providing instructions.

It's important to return the item in its original delivery condition, shipped back to us with prepaid shipping charges and insured for the full purchase price. Include the original Sales Invoice. Note that shipping and handling charges are non-refundable. Caparal may apply administrative and handling charges based on the return circumstances.

Product Warranty

Manufacturers typically provide guarantees for purchased units, covering repair or part replacements within a specified time and under certain conditions.

Return and Exchange Policy

  • Replacement of unit due to change of mind is not allowed. Only defective goods can be returned or exchanged.
  • If the item is defective, kindly send us an email at customercare@caparal.com and a Customer Care Representative will get in touch with you to investigate and provide you with instructions on the matter.
  • Please note that the item must be in its original delivery condition and sent back to us with prepaid shipping charges and insured for the full purchase price, with original copy of Sales Invoice. Shipping and handling charges are non-refundable. Caparal may charge administrative and handling charges depending on the circumstances of the return.

Item Warranty

  • Guarantee is given to customer’s purchased unit by the manufacturer usually for any repair or replacement of parts for a stated time period and conditions.
  • Kindly ensure to keep the Official Sales Invoice for warranty purposes.
  • In case the item purchased online has a problem, customer may contact the our Customer Care through our contact form or email us at customercare@caparal.com for proper instruction.