Frequently Asked Questions

Close contact with customers by frequently asked questions

Account Registration

Create your account in less than a minute.
1.Visit the registration page on our website.
2.Input your personal information into the designated fields and submit the form.
3.Look out for a verification email in your inbox to finalize your registration.

Follow these steps: If you've forgotten your password, click on the 'Forgot Password' option within the Log In box. We'll promptly send you an email containing a link to reset your password.

Yes, you can place an order on our website without creating an account. Feel free to shop as a guest!

Order and Payment

While we strive to provide high-quality images and accurate dimensions on our website, please note that variations may occur due to factors such as monitor color settings and lighting during photography.

Credit or Debit Card: Visa, AMEX, Mastercard
E-Wallets: GCash, Paypal & Paymaya
Over-the-Counter (OTC)
Cash-on-Delivery (COD)

Yes, you can. We offer In-store and online payment terms.

We offer various payment terms:
In-store: Enjoy 0% installment and 0% Shop Now Pay Later for up to 24 months. Select banks and items qualify for a 24-month installment term.
Online: Shop online with light and easy installments for up to 12 months applicable on select banks and items only with varying minimum spend.

For inquiries regarding product availability at your preferred CAPARAL store, please reach out to the store directly through their hotline or visit our store directory for contact information. They will assist you with your inquiry.
Link to store directory

These are the general steps of your shopping journey with CAPARAL:
1.Select your desired product and add it to your cart, adjusting the quantity if needed.
2.Review the contents of your cart.
3.Provide shipping and billing information.
4.Choose your preferred payment method and complete the transaction. Upon successful payment, you will receive an order confirmation via email shortly.

Upon successful payment, an order confirmation will be sent to your registered email address.

While the majority of our product range is available for online purchase, only items with available stock will display the "Add to Cart" button.

Our online prices typically mirror in-store prices. However, occasional disparities may occur due to exclusive in-store or online promotions.

There is no minimum order value for both in-store and online purchases.

Yes, we accommodate corporate or bulk orders. For assistance, please contact

For individual customer purchases, present the Company Registration TIN (COR BIR 2303) in-store.
For businesses, contact to address invoicing matters.

For orders by individual customers, you may present your original invoice in-store and we will issue you a new invoice.
For businesses, please send an email request to our team at

Shipping and Delivery

Following up on each order is of utmost importance to us. Each item is carefully prepared and checked prior to loading. Our delivery teams have all the necessary equipment to install your furniture in the best possible conditions, whatever the configuration of your home might be.

We prioritize order fulfillment and delivery accuracy. Our dedicated teams ensure careful handling and installation of your furniture. Delivery Locations and Charges Delivery fees are determined by location and order weight. You can review delivery charges at the checkout page.

Delivery fees are calculated based on the location and weight of the order. Customers can check how much the delivery fee is at the checkout page.
Truck delivery starts at ₱600
Parcel delivery starts at ₱90

Parcel orders are those under 40 kg and 1.8 meters in length and height.
Orders exceeding these dimensions are considered truck deliveries.

For truck deliveries, additional charges apply if there is no elevator access or if the items can’t fit in the elevator at the delivery address. Please refer to the list of charges provided.
1st to 2nd Floor – Free
3rd to 5th Floor – ₱200 per person
6th to 7th Floor – ₱300 per person
This service is applicable up to the 7th floor only. Please pay the fee directly to the service provider.
A drilling charge of ₱50 per hole also applies for items that need to be fixed on the wall except for the anti-topple device.
Please pay the fee directly to the service provider.

You may refer to the estimated time and date from your order confirmation email. In addition, please know that during the delivery of your orders, you may be asked to present at least one (1) valid ID for verification purposes.

For parcel delivery: Our transport service provider will send a notification with the tracking number of your parcel. You may track your order here
For click and collect: You will receive an SMS notification once your order is ready to be picked up at the collection point.
For truck delivery: Please make sure that the shipping address and mobile number you provided are accurate as our transport provider will be contacting you on the day of the delivery. In addition, you will receive an SMS from our transport service provider to inform you of the arrival at your selected time and date.

Note for truck delivery: Keep your lines open so our transport provider can call you on the day and time scheduled. In the event that they are unable to reach you, our delivery team will wait for a maximum of 15 minutes at your location (gate/entrance). If you are unable to receive your order within that timeframe, this will be considered a failed delivery attempt. We may redeliver for a fee equivalent to the initial delivery fee paid.
*Please note that rescheduling deliveries are subject to schedule availability. Please allow an extra 1-3 business days for processing time during major holiday seasons due to surges in orders.

You will receive notifications regarding your delivery status via email, SMS, or phone call, depending on the delivery method.

To track your order, you may visit the following links:
Track your Order
Please allow an extra 1-3 business days for processing time during major holiday seasons due to surges in orders.

Kindly ensure that relevant permissions are obtained from the building or residential management and necessary fees are secured for the chosen delivery date.
We are unable to deliver to addresses of cargo or freight forwarding companies due to the long waiting periods and access restrictions imposed by the cargo or freight forwarding companies. We shall cancel and refund any such orders.

Please indicate instructions upon checkout, if you were unable to indicate instructions kindly call us at +63 966 3124340 or for assistance.

As of the moment, our standard delivery time is between 9am to 5pm. We unfortunately cannot guarantee exact delivery times due to unpredictable road and traffic conditions. However, our delivery team will inform you (through sms or phone call) if they are already on their way to deliver your item to give you ample time to prepare.

Please make sure that someone will be available to receive the items on the agreed upon delivery date.

We can deliver gadgets and appliance orders nationwide.*
*with the exception of select areas outside of our logistics partners' serviceable areas.

Delivery Timeframes Delivery times vary based on location:
Metro Manila: 1 to 3 working days
Mega Manila and Luzon: 3 to 7 working days
Visayas and Mindanao: 7 to 15 working days

We offer same-day delivery for select areas within Cavite. Orders must be placed online before 2pm. Same Day Delivery is available everyday!
Express shipping is available for select items only:
•Small kitchen appliances
•Small household appliances
•Personal care appliances

If you cannot receive your order personally, you may authorize someone else to accept it on your behalf. Please provide an authorization letter and a copy of your valid ID.

Missed deliveries will be rescheduled, with up to three attempts. Additional fees will apply after the third attempt.
Our delivery crew will notify you once they arrive, please keep your line open for texts or calls from them.
If you would like to provide more contact details or instructions, you may contact our customer service team at +63 966 3124340 or email us at

We accept the following primary and secondary IDs:
Driver’s License
Voter’s ID
SSS or Unified Multipurpose ID
PRC License

For repair inquiries, contact our customer service hotline at +63 966 3124340 or email us at, keeping your official sales invoice handy for our team’s verification and warranty purposes.


The assembly fee is 9% of the original product retail price for all furniture requiring assembly, except for sofas, sofabeds, armchairs, and footstools.
For sofas, sofabeds, armchairs, and footstools, the assembly fee is 2.5% of the original product retail price.
This service, inclusive of the installation of tip-over restraints for safety purposes, is available for truck deliveries.

Yes, you can organize a separate assembly. A call-out fee starting at ₱500 per order applies. Assembly service will be charged at 9% of the total product invoice value. For further details, please contact us at +63 966 3124340 or for more information.

You may book an assembly service at the service desk counter.

Return, Refund and Exchange

You can cancel or modify your order before it is packed or shipped.

a. Log in to your account. b. Track your order status. Orders in transit for delivery cannot be canceled. c. Click 'Cancel Your Order.' A confirmation from your account will indicate a successful cancellation and an email will be sent confirming the cancellation. However, delivery fees incurred during the transaction are non-refundable.

We only accept returned products for the following reasons:
•Wrong item
•Defective item
•Damaged item
Please bring a printed copy of the Official Receipt you received via email or in-store after purchase.
Otherwise, we will not be able to process your request. You may also call our hotline +63 966 3124340 and . For more information please check our return and exchange policy (Insert Link)

Report any damaged, defective, or wrong item within 24 hours to our customer service team at +63 966 3124340.
Also, send a photo of the physical appearance of the product and packaging box to support@caparal.comalong with your official receipt.
Report defective items within 7 days after receiving your order to initiate the return process. Our customer care agent will get in touch and arrange your return request as soon as possible.

Notify us via email at or call us at +63 966 3124340if any items are missing from your order.
Our customer care team will investigate and arrange for the missing item to be delivered promptly.

Processing for refunds through credit card, over-the-counter, and Cash on Delivery transactions will take between 15-30 business working days.
For Cash on Delivery and over-the-counter transactions, refunds will be subject to check releasing. Our customer care agent will notify you when it's ready for release.

Custom-Furniture Process

Similar to home remodeling, custom pieces require planning and time. Our estimated timeframe is 6–10 weeks but may vary depending on complexity and our queue of other projects. We will keep you updated on the progress of your piece and it’s lead time.

Costs vary based on design, materials, and craftsmanship. We are always happy to put together a proposal for you and discuss your project details. Our handcrafted pieces have been in the industry for over 20 decades.

To Place an order for Custom Furniture
1. Fill out our Form here and wait for confirmation via email or text
2. Meet with our designers to discuss specifics
3. Once design is approved, pay your down payment to initiate the project
4. Await completion within 4-6 weeks depending on the project’s scope
5. You will be contacted once the project is completed. 6. Pay the full price and await delivery of your project.

To monitor the progress of your order, kindly input your Order ID into the designated field below and click on the "Track" button. Your Order ID was provided to you both on your receipt and in the confirmation email that was

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